A Customized Process

We provide each client with a customized survey instrument and related materials. In fact, the entire survey process is customized and includes the following very specific steps:

• First and foremost, working with you to find out what you want to accomplish and how you think you might use the findings to make improvements where appropriate.

• Completing survey instrument development or, if preferred, using a HealthcareData Company standard survey instrument that has been modified to meet your needs.

• Assessing and evaluating your database for accuracy, consistency, completeness, timeliness, and other characteristics.

• Determining the appropriate sampling methodology and sample size based on the "cleaned up" database and on your desired confidence levels that would be attributable to survey findings.

• Preparing all survey materials - including survey printing, writing the cover letter and instructions, preparing mailing labels, stuffing envelopes, and other related matters.

• Developing and agreeing upon follow-up protocols, if required, to increase the survey response.

• Creating (or modifying, as the case may be) database application programs.

• Receiving the completed surveys and scanning them into a SAS database.

• Applying proprietary computer programs to the SAS database to generate analytic output, and then analyzing the output.

• Preparing an outline of the Survey Report for your review.

• Writing a thorough, easy-to-read draft report for your review.

• Preparing a final (easy-to-read) report and a companion CARS document (CARS - Corrective Action Reference Sheets - are reference sheets on each individual survey respondent who made survey comments and asked to be contacted; the sheets contain the verbatim comments and other data).

• Preparing a PowerPoint presentation for your use.